Return Policy
Return Information
30-Day Satisfaction Guarantee Return Policy:
If you are not completely satisfied with an item purchased from Agrofácil, simply return it with proof of purchase within 30 days of the purchase date for a refund at the original purchase price. Some exceptions apply.
Refund Exceptions:
Shipping, freight, service charges, hazardous charges, and direct shipping charges are non-refundable except for shipping error or manufacturing defect.
Customized, monogrammed, or personalized items are non-returnable. If inaccurate, provide verification for return assistance.
Items showing signs of use will not be refunded unless defective or inoperable.
Items marked as Final Sale or No Returns cannot be returned.
Return items by mail. Opened items may incur a restocking fee if unable to be resold. Defective items come with a provided shipping label. However, for items ordered in error or due to remorse, the customer is responsible for return shipping.
Return Address:
Agrofácil SAS
ATTN: RETURNS
Cra 54 72a – 95, Itagüí, Colombia
Damaged or Missing Parts:
Contact Agrofacil Customer Service at +57 3148800137 within 3 days of delivery for resolution.
Disclaimers:
Agrofácil is committed to providing fair and competitive pricing. Prices are subject to change without notice. Agrofácil disclaims responsibility for pricing errors.
Agrofácil also disclaims responsibility for the use or misuse of products and the methods of use described in this catalog. The manufacturer’s label should always be followed. NO Agrofácil employee is authorized to recommend any deviation from label usage. Comments and statements regarding products are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion.
Agrofácil reserves the right to amend or change the return policy at any time.
Contact Information:
To inquire about your order or for help with a return, call +57 3148800137, email servicioalcliente@agrofacil.co, or via our Live Chat Customer Service.
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