We collect information about your visit to our site. If you enter your email address, agree to receive emails, or make a purchase, we may collect personal and technical information about you, your visit, and your recent purchases. This may include email address, name, address, phone numbers, gender, order information, product interests, content theme, interests, loyalty information, customer number, etc., as well as information about your visit, such as IP address, operating system, location information, and other device information. We may record additional information about your visit, including the pages you viewed on the site(s), products you searched for, or placed in an online shopping cart, as well as any content pages you viewed. We collect this information about you and your preferences to create a profile of your interests and provide you with personalized content on websites and/or through personalized marketing promotions that we believe may be of interest to you. In some cases, we may automatically enroll you in marketing campaigns based on your product interests or previous purchases.

You may voluntarily disclose additional personal information about yourself within a preference center or as part of a contest or sweepstakes, at a trade show, by responding to a survey, contacting us by phone, or entering information on forms on our website. By providing this additional personal information, you authorize us to use this information in connection with personalized marketing promotions and interest-based advertising.

Agrofácil uses cookies to collect information about abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/no purchase. Once the cart is considered abandoned, a SMS reminder will be sent.

Optionally, you can rate or review a product by entering your email, a star rating, and a brief text. By providing your review, you authorize us to disclose your endorsement to other buyers interested in that product.

To measure the performance of marketing campaigns, we monitor the actions you take in relation to our marketing campaigns, including links clicked, total order, pages visited, and other relevant data. We use cookies to recognize you when you use or return to a site to provide you with a continuous and personalized shopping experience.

We may combine the information we collect with other information you have disclosed or through the use of third-party services. This is used to provide you with better service with relevant products, services, and content or to improve our business.

We may disclose information as required by law, court orders, subpoenas to third parties in the course of an investigation, or to protect Agrofácil or its customers from harm, fraud, or threats to security. Additionally, we may share information to investigate technical issues or threats, violations of terms and conditions, or to protect the integrity of the website.

Agrofácil uses standard tracking technology. Some of the technologies we use to collect information include cookies, tags, pixels, and web beacons. Some of our third-party services use these technologies to collect information on our behalf. For example, we use Google Analytics to understand our customers’ interaction with the website.

You have the right to opt-out of emails or direct mail. You can unsubscribe directly from the email and SMS messages, or by contacting us. To opt out of direct mail, please contact us at +57 3148800137 or use the address listed at the end of this policy.

Additionally, you can use your browser’s tools to block information storage. This may render many functions unavailable, including cart and checkout. This is browser and device specific.

Furthermore, we have links to external websites that we consider useful for you, the customer. We do not control any tracking or content on those websites.

Agrofácil uses reasonable and appropriate physical, administrative, and technical controls to protect your personal information. Our website uses Secure Sockets Layer (SSL) technology, the industry standard in information transfer when handling personal information. We do not store credit cards on our site, but pass them to our credit card processing company, which assigns a token that we can use for payment settlements. Agents, contractors, and partners of Agrofácil who have access to your personal information in connection with providing services to Agrofácil must maintain the information confidential and are not allowed to use this information for any purpose other than carrying out the services they provide to Agrofácil.

Agrofácil retains personal information for as long as necessary or relevant for the practices described in this policy. We also retain information as required by law.

While Agrofácil makes every effort to keep your data secure, data transmissions over the Internet are not without risks. We take many precautions, but we cannot guarantee the total security of this or any other website. Please note that Agrofácil will never request confidential information via email.

You can correct or update your information by visiting your account page. You can also request updates by contacting us through the contact section below.

Our site where this policy is located is intended for adults. We do not intentionally collect personally identifiable information from children under 13 without the permission of a parent or guardian. If you are a legal parent or guardian and believe your child has provided us with information, you can email us at servicioalcliente@agrofacil.co or use the contact information provided below. Please use the subject line “Privacy Information Request” in written requests.

Please review this Privacy Policy periodically, as changes may occur at any time.

If you have any questions or comments about this policy, please contact us using the information below. If you need to correct, delete, or request copies of your information, please contact us using the subject line explained above.

Email: servicioalcliente@agrofacil.co

Mobile and WhatsApp line: +57 3148800137

Phone: (604) 3224547

Address: Cra 54 72a – 95, Itagüí, Antioquia.

Website: www.agrofacil.co